FAQ

About

Who designs these products?

All Insta Printz products are designed by our community members some of whom offer freelance design services. Please see 'I have an idea can you design it for me?’.

How are these products made?

We use industrial size 3D Printers to create your products, often in combination with post-processing, like dyeing and polishing.

How does 3D printing work?

3D Printing takes digital files and turns them into physical products. It is often referred to as additive manufacturing, as the product is built up layer by layer in the material of your choosing. 3D Printing refers to several different processes that are applied based on the specific material type, including the most popular, selective laser sintering.

I have an idea - can you design it for me?

Yes, we can create your imagination to reality. Please see “ Made to order”.

Where are your production facilities located?

We have our central office in Indore, Madhya Pradesh. We also work with best-in-class manufacturing partners around the world.

Placing an Order

Which payment options can I use?

Currently we are using Paytm gateway, you can use Debit Card, Credit Card or Net Banking via Paytm and Instamozo.

What happens after I place an order?

After you place an order, our 3D printing experts will manually review every item to make sure we can manufacture it successfully. Once it is deemed to be viable for printing, we manufacture products using the most advanced 3D printing technology available. Then, we inspect the quality of each product, carefully package it, and send it your way.

Given the complex nature of converting digital files into physical products, every now and then we catch designs that are too fragile to create.

Processing Your Order and Payment

When will I be charged?

When you place an order we will put an authorization hold on your credit/debit  card or Bank Transfer. We only charge your payment after we have reviewed and accepted your order for production or after 7 calendar days for credit card orders and 3 days for Bank Transfer orders (the longest we can hold the authorization), whichever is sooner. While we expect most items to be reviewed within 7 days, some items may take longer to review.

If at any point we determine that we cannot manufacture an item in your order, you will not have to pay for it. If we have not yet processed your payment, you will not be charged for the item. If we have already processed your payment, we will issue you a refund.

How does Insta Printz process refunds?

Refunds for credit/debit card or bank transfer payments are issued in the original form of payment and will reflect the amount paid. It may take 3-7 business days for the refund to appear in your account.

Orders paid with store credit or gift vouchers will be returned in that form.

We may contact you to obtain additional information if necessary.

Shipping Info

What is the delivery time for Insta Printz products?

Delivery time for Insta Printz orders varies based on the material ordered and the shipping option selected.

Our materials use many different production processes which mean that their production times vary. Visit our Materials page to find specific production times for each material. Please take note that we ship all items together, so the product in your order with the longest lead time will determine when your order will ship. You can see the estimated ship date for your order in your shopping cart or on the order status page.

We do our best to get your orders to you as quickly as possible. The listed production times for Insta Printz materials take into account the challenges of manufacturing unique and untested designs. This means that many items ship ahead of schedule, though we cannot guarantee it. Unfortunately, some designs may also face delays. We'll provide email alerts to keep you updated on the status of your order, and you can always check your order status page.

Once we've shipped your order, package transit time will depend on the shipping option and destination. All orders ship with a tracking number that you can use to monitor the status of your order in transit.

Existing Orders

How can I check the status of my order?

View the latest status of each product in your order on the My Orders page. Find this page by clicking on your avatar at the top-right of the page and selecting Orders.

How can I change or cancel my order?

All Insta Printz products are made-to-order. Once an item goes into production, we can no longer change or cancel it.

If we haven't yet started production on any of the items in your order, you may cancel your entire order via the My Orders page. Click on the order number and then click "Cancel Order".

For more information, contact the Customer Service team.

Can I add a product to an existing order?

While you cannot modify an existing order, you can place a new order and ship it together with your latest open order. This option is available as a shipping option in checkout, if your latest order has not shipped yet and if you are shipping to the same address.

By choosing this option, you will not need to pay for shipping on your new order.

Both orders will share the same shipping address, shipping tier, and arrival date. Depending on when you place your new order, the arrival date of your previous order may be impacted.

My product was rejected. After I update the design, how do I order the product again?

When you’re ready to order your product again, you can place a new order. If your previous order has not shipped yet, you will have the option in checkout to ship this order with your previous one. By choosing this option, you will not need to pay for shipping on your new order.

Both orders will share the same shipping address, shipping tier, and arrival date. Depending on when you place the second order, the arrival date of your previous order may be impacted.

My order arrived, but there's a problem with it.

Oh no! We're truly sorry to hear that. Please get in touch with our Customer Service team and they'll help you out!

Our main goal at Insta Printz is to bring amazing products to life with 3D printing. We're 100% committed to your satisfaction, and if for some reason there is an issue with your order, we'll do our best to find a good solution. You can read more about our Return Policy below.

My order is late. What can I do?

Please get in touch with our Customer Service team, they'll take over from there!

What is your return policy?

Our main goal at Insta Printz is to bring amazing products to life with 3D printing. We're 100% committed to your satisfaction, and if for some reason there is an issue with your order, we'll do our best to find a good solution.

If you have any issues with your order, please contact our Customer Service Team within 10 days of receiving your product, and they'll be happy to help you. In order for us to resolve your issue as quickly as possible, we ask that you describe the issue in detail and, if possible, provide pictures. This will make it easier for us to help you, and to help us improve the quality of our products.

For quality assurance issues, we will work with you to either manufacture your product again or provide a refund.

If you're unhappy with a product designed by someone else on Insta Printz, we will work with you and the designer to make it right.

We do not provide refunds for products that have been used, altered, or damaged after you've received the shipment. Additionally, we are not able to refund purchases of a "Gift Vouchers"

I have another question - how can I contact Insta Printz?

We're happy to help! Use our Contact Page to find the right person to email.

Discounts

Do you offer discounts?

Always stay in touch to grab our Discount coupons released from time to time.

Also, for bulk orders contact us.